Shipping policy

Last updated: August 24, 2026

At CALÉ STUDIO, we aim to process and ship your order as quickly as possible. Please review the information below regarding order processing, shipping and delivery.

Order Processing

Orders are processed and shipped on the next business day after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays in the Netherlands.

Orders placed on Friday, during the weekend or on a public holiday will therefore be shipped on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation by email with tracking information where available.

Delivery Times

Delivery times depend on the destination and shipping carrier. Any delivery times shown on our website or during checkout are estimates and begin once your order has been shipped.

While we aim to ensure that orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our direct control, including carrier delays, high-volume periods, weather conditions or other unforeseen circumstances.

CALÉ STUDIO is not responsible for delays caused solely by circumstances outside our reasonable control. However, this does not affect any statutory rights you may have regarding the delivery of your order.

Shipping Destinations

We currently ship to the countries and regions available during checkout.

Available shipping methods, rates and estimated delivery times may vary depending on your delivery address and will be displayed during checkout.

Shipping Costs

Applicable shipping costs are calculated and displayed at checkout before you complete your purchase.

Any free shipping promotions or thresholds, where available, will be clearly communicated on our website or during checkout.

Tracking Your Order

Where tracking is available, you will receive a tracking link by email once your order has been shipped.

Please allow some time for the carrier's tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at info@caléstudio.com.

We will do our best to update your information before the order is shipped, but we cannot guarantee that changes can be made once an order has been processed or handed over to the carrier.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by applicable law.

Lost or Damaged Packages

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at info@caléstudio.com. We will investigate the shipment with the carrier where appropriate.

If your package or products arrive damaged, please contact us as soon as possible and include your order number and, where possible, photographs of the package and affected product.

Your statutory consumer rights remain unaffected.

International Shipping

International orders may have longer delivery times depending on the destination.

For destinations outside the European Union, customs duties, import taxes or other charges may apply. Where applicable, information regarding these charges and who is responsible for paying them will be communicated in accordance with applicable law.

Customs processing may also cause additional delivery delays outside our direct control.

Contact

If you have any questions regarding shipping or your order, please contact us at:

CALÉ STUDIO
Email: info@caléstudio.com