Privacy policy

Last updated: August 24, 2026

CALÉ STUDIO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). CALÉ STUDIO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including payment card information, financial account information, transaction details, payment method, payment confirmation and other payment-related information.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.
  • Communications with us, including information you provide when contacting us, such as when requesting customer support.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information.
  • Automatically through the Services, including from your device when you use our products or Services or visit our website, including through cookies and similar technologies.
  • From our service providers, including where we engage them to provide certain technologies or services and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services, we may use your personal information for the following purposes:

Providing, Personalizing and Improving the Services

We use your personal information to provide the Services to you and perform our agreement with you. This includes processing payments and orders, arranging shipping, processing returns and exchanges, managing your account, remembering your preferences and providing you with a personalized shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, SMS or other permitted methods and displaying advertisements for our products and Services.

Where required by applicable law, we will obtain your consent before sending marketing communications. You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.

Security and Fraud Prevention

We use personal information to verify accounts, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe or malicious activity and protect our Services and customers.

Communicating With You

We use your personal information to provide customer support, respond to questions and requests and maintain our relationship with you.

Legal Reasons

We may process personal information where necessary to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, investigate disputes and protect our rights or the rights of our customers and others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These may include:

  • Shopify, service providers and other third parties that perform services on our behalf, including payment processing, IT services, analytics, customer support, cloud storage, fulfillment and shipping.
  • Business and marketing partners that help us provide marketing services and advertising.
  • Third parties where you direct, request or consent to us sharing information, such as shipping providers or social media integrations.
  • Affiliates or companies within our corporate group, where applicable.
  • Relevant third parties in connection with a business transaction, legal obligation, court order or other lawful request, or where necessary to protect our Services, rights, customers or others.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than the country in which you live.

We may also use certain enhanced Shopify features that use information obtained from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify may be responsible for certain processing of your personal information.

For more information about how Shopify processes personal information, please refer to Shopify's applicable privacy information and privacy portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not operated or controlled by us, you should review that third party's privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under the age of 16 as those terms may be defined under applicable law.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may also not be secure while in transit. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right of access: You may have the right to request access to personal information we hold about you.
  • Right to deletion: You may have the right to request deletion of personal information we hold about you.
  • Right to correction: You may have the right to request correction of inaccurate personal information.
  • Right to data portability: You may have the right, in certain circumstances, to receive a copy of personal information we hold about you and request that it be transferred to a third party.
  • Marketing preferences: You can unsubscribe from promotional emails at any time using the unsubscribe option included in our emails. Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your account, orders or transactions.

European Economic Area and United Kingdom

If you live in the European Economic Area (“EEA”) or United Kingdom, subject to applicable exceptions and limitations, you may also have the right to:

  • Object to or restrict processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
  • Withdraw consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.

You can exercise your applicable rights by contacting us using the details provided below.

We may need to verify your identity before processing certain requests where permitted or required by applicable law. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. Customers within the EEA may contact the relevant supervisory authority in their country.

International Transfers

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms, unless the information is transferred to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we make changes, we will publish the revised Privacy Policy on this website and update the “Last updated” date where appropriate.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

CALÉ STUDIO
Email: info@caléstudio.com

For the purposes of applicable data protection law, CALÉ STUDIO is the controller of your personal information.